Returns & Exchanges
At Delugs, we want you to be completely satisfied with your purchase. If your new strap or accessory isn't perfect, you can return or exchange it within 14 days of delivery provided it is in unworn, original condition.
Initiate Your Request
Visit our returns portal and enter your order number and email address to select the items you wish to return or exchange.
Prepare Your Package
Securely pack the items in their original packaging, ensuring all protective films and tags remain intact to qualify for a full refund.
Ship to Delugs
Affix the provided shipping label to your package and drop it off at any authorized courier location; please retain your tracking receipt for reference.
Inspection and Refund
Once our team inspects the returned goods for quality assurance, your refund or exchange will be processed within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing